How do I find a specific item?
Is the information I give you secure?
How do I place an order?
How do I pay for my purchase?
Do you charge taxes?
What are Cookies?
How do your promotions work?
Can I request a catalog?
Do you do custom orders?
Can I get my purchase gift wrapped?
Will the shirt designs crack, peel or fade?
How can my child model for you?

How do I find a specific item?
No matter what page you’re on in our web site, there are always two easy ways to find exactly what you’re looking for. Every page gives you the option to enter a search or to access our main navigation on the left. To search for a specific item - type either the item name, the item number or keywords that describe the item into the search field on the upper right hand section of every page.

Is the information I give you secure?
We have implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights. When you place orders, all sensitive information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in our database. Please note that email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you are welcome to place your order by phone.

How do I place an order?
It’s easy. First click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Qty box, choose any applicable options and then click the "Add to Bag" button. When you are ready to checkout, click the "Shopping Bag" icon at the top of every page to view the entire contents of your bag. Click the "Checkout" button at the bottom of the page. You will complete a series of forms with your billing and shipping information. Upon completing these forms, just click "Confirm Order" and you’re done! An email confirmation will be sent promptly. You may also phone or mail orders by following the instructions found here.

How do I pay for my purchase?
We accept Visa, MasterCard, American Express and Discover Network credit cards, PayPal, money orders, cashier's checks and personal checks. (All check orders will be held until cleared.)

Do you charge taxes?
We are not required to collect and submit sales tax for any state other than North Carolina (which requires taxation on the total price including shipping). You are responsible for making sure all required taxes are paid. Each state manages and dictates its own policies and requirements.

What are Cookies?
Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular web site. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information. Most web browsers automatically accept cookies. However, you will need cookies to be turned on and/or your security settings to be set at an acceptable level when you are attempting to complete a purchase.

How do your promotions work?
Promotions, discounts and coupon codes (collectively "Promotions") are valid for a specified time period (determined by us) and this time period may or may not be advertised.

• Promotions cannot be combined with other promotions.
• Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
• If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
• Promotional items are available only while supplies last; we do not issue rain checks for items that run out of stock.
• Snugfits™ can, at its sole discretion, extend or terminate a Promotion at any time without prior notice.

Can I request a catalog?
We do not produce traditional paper catalogs - the shopping experience at Snugfits™ is exclusively online. We do electronically notify customers of product updates, unadvertised discounts and special opportunities. To join, simply follow the link on the left hand side navigation to register with us.

Do you do custom orders?
We welcome custom order requests and will do our best to accommodate you. Just contact us and we'll see what we can do. Please be aware that custom orders require additional production time and in most cases ship out approximately 3 weeks after the order is placed. Also, custom orders are often more expensive than our stocked merchandise because of the customized press configuration required.

Can I get my purchase gift wrapped?
Yes! We offer adorable white organza gift bags with satin ribbons along with our enveloped card printed with your message. The cost is $3.00. The gift bag option, as well as a place to type in your gift message, is available during the checkout process. If you need more than one gift bag, please make a separate order. (No receipts will be included in gift packages - or suspected gift packages.)

Will the shirt design crack, peel or fade?
It shouldn't, with proper care. Our shirts are printed with highly durable plastisol ink. The design will withstand hundreds of washings (in cold or warm water) and may be tumble dried low. Turn the shirts inside out prior to washing for the best protection of the design and never apply an iron directly over the decoration. Because of the variables involved with consumer care of our products (e.g. water temperature, dryer settings), we offer no warranty (expressed or implied) against cracking, peeling or fading of the design/decoration.

How can my child model for you?
It's easy! Just email us a photo of your little cutie wearing or holding any of our products. Please include your child's first name, city and state. We will hold a random drawing at the end of each month with all of the entries received. The winner will be contacted via email to choose a free tee or snapsuit. By participating, you are giving us permission to use the image and accompanying information on our website and in our advertising (both digital and print) as we see fit. Most pictures will appear on the sidebar as customers browse our styles. If at any time you would like us to discontinue using your photo, simply contact us with your request and we will do our best to accommodate your wishes promptly. However, please be aware that if an investment has already been made in promotional material that includes the use of your photo, full run of that material will be exhausted before we can oblige.

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